Arab Advisors Group released a new report, "Automating Websites: Chatbot Capabilities Across MENA Telcos". The adoption of chatbots among telecom operators in the MENA region is emerging as a key dimension of digital customer engagement strategies, as operators increasingly seek to automate service interactions, reduce contact centre dependency, and enhance the accessibility of customer support. Chatbots deployed on operator websites serve as a primary touchpoint for subscribers and prospective customers alike, offering round-the-clock assistance across a range of service inquiries.