Custom Consulting

Some of Arab Advisors Group’s Custom Research and Consulting Projects in the Arab World

The Arab Advisors Group has completed a number of major consulting projects to date. Our consulting clients include AICO (Saudi Arabia), Al Aan TV (UAE), Al Riyadh Newspaper (Saudi Arabia), Al Rajhi cement (Saudi Arabia), Batelco Jordan, Batelco (Bahrain), Cisco Systems, CITC (Saudi Arabia), Dajani Consulting Group (Jordan), DevoTeam Consultant (Saudi Arabia), Durub Telecom (Jordan), Etisalat (UAE),Globitel (Jordan), int@j (Jordan),ictQATAR (Qatar), Insurance Commission (Jordan), Jawwal (Palestine), Jordan Telecom(Jordan), LINKdotNET (Egypt), Mirsal (Jordan), Motorola, MIH Internet Africa (South Africa), NAFES (Jordan), NASCO (Saudi), OrascomTelecom (Egypt), OTE (Greece), PTC/BRAVO (Saudi Arabia), Saudi Oger (Saudi Arabia),Smile communications(South Africa),Vodafone (UK),VTEL(Jordan), Xpress(Jordan), Zain Group (Kuwait), investment banking companies and venture capital companies.

Following is a brief description of some of our consulting and custom research engagements:

Oman Internet users and e-commerce survey 2009

During January 2009, the Arab Advisors Group team conducted a major comprehensive online survey of Internet users in

Oman

ictQATAR e-government portal (Hukoomi) Survey 2008

In November and December 2008, the Arab Advisors Group conducted a major comprehensive survey of the awareness and usage patterns of Qatar’s online e-government portal (Hukoomi) across Qatar's major cities: Doha capital, Al Shamal, Al Khor, Al Daayen, Um Slal, Al Rayyan and Al Wakra. Arab Advisors Group’s major analytical survey of Qatar’s major cities was scientifically done. The survey involved phone interviews with 1037 respondents from different households in these cities, selected at random. Respondents were 16 years old and above.

Jordan Internet users and e-commerce survey 2008

Between October and November 2008, the Arab Advisors Group team conducted a major comprehensive online survey of Internet users in Jordan. The survey covered the Internet usage, e-commerce and cellular usage and habits of the Internet users in Jordan. Respondents received an email shot in their inbox to ask them to fill the survey. The survey received online replies from 931 respondents who answered the survey questions online. The survey was conducted of the general Internet population, including both genders and all age groups above 18 across Jordan.

Tunisia Internet users and e-commerce survey 2008

Between May and July 2008, the Arab Advisors Group team conducted a major comprehensive online survey of Internet users in Tunisia. The survey covered the Internet usage, e commerce and cellular usage and habits of the Internet users in Tunisia.

Respondents received an email shot in their inbox to ask them to fill the survey. The survey received online replies from 1,093 respondents who answered the survey questions online. The survey was conducted of the general Internet population, including both genders and all age groups across Tunisia.

Jordan Retail Banking Use and Perceptions Survey

During July 2008, the Arab Advisors Group released the results of its groundbreaking survey on the Jordanian Retail Banking market. The survey, which is the first of its kind to be conducted in the Jordanian market, covered all major retail banking products on offer by licensed banks including credit cards, personal loans, auto loans and housing loans. The survey field work (consisting of a

A Comprehensive Analytical and Comparative Study of the Banking Industries in Jordan, Lebanon, Egypt and the UAE – Association of Banks Jordan

Between June and July 2008, Commissioned by the Association of Banks in Jordan (ABJ), Arab Advisors
Group undertook a major comprehensive analytical and comparative study of the Banking
Industries in four key regional markets; Jordan, Lebanon, Egypt and the UAE. The study
covered a vast array of topics including the following: A macroeconomic overview of the
four countries included in the study, performance of the Banking Industry in each of the
four countries in terms of:
• The Banking Industry structure

Egypt Households Telecoms and Media Survey 2008

Between March and July 2008, The Arab Advisors Group conducted a major comprehensive survey of Egyptian households. Arab Advisors Groups major analystical survey of Egypt was scientifically done. The survey involved face-to-face interviews with 700 respondents from different urban households across Egypt’s main governorates. Respondents were 15 years old and above. This survey provides deep insights into the telecom and media usage patterns in Egypt. The random survey has a 99% confidence level with a less than 5% margin of error. The survey included 148 questions.

1948 Arabs (Arab Israelis) Media and Internet Use Survey

Between mid February and April 2008, the Arab Advisors Group conducted a major comprehensive survey of the media, Internet, e-commerce and international calls usage patterns and habits among Arab Israelis (Palestinians who remained in Israel after the 1948 war). Arab Advisors Group’s major analytical survey of Arab Israelis main areas’ population was scientifically done. The survey involved face-to-face interviews with 500 respondents from different households selected randomly in a manner

Insurance Commission (Jordan) insurance awareness survey

In March 2008, the Insurance Commission contracted the Arab Advisors Group to conduct
a ground-breaking comprehensive study and survey measuring the level of insurance
awareness of the segments targeted by the Insurance Commission’ awareness campaign.
The survey sample included 1,082 individuals encompassing all age and gender groups
across all governorates on the Kingdom, in addition to 200 companies representing all
main economic sectors in the country. The objective of this project was to conduct a

Saudi Arabia Internet users and e-commerce survey 2007

Between November and December 2007, the Arab Advisors Group team conducted a major comprehensive online survey of Internet users in the Saudi Arabia. The survey covered the Internet usage, e commerce and cellular usage and habits of the Internet users in Saudi Arabia. Respondents received an email shot in their inbox asking them to fill the survey either in Arabic or in English. The survey was conducted on the general Internet population, including both genders and all age groups across Saudi Arabia.

Lebanon Cellular Users Survey 2007

Between November and December 2007, the Arab Advisors Group conducted a major comprehensive survey of Lebanon’s cellular users. Arab Advisors Group’s major analytical survey of Lebanon’s main cities was scientifically done. The survey involved face-to-face interviews with 600 respondents from different households selected randomly in a manner proportionate to their estimated share of total GSM users according to official estimates. Respondents were 15 years old and above, and were cellular service users.

Kuwait Cellular Users Survey 2007

Between August and September 2007, the Arab Advisors Group conducted a major comprehensive survey of Kuwait’s cellular users. Arab Advisors Group’s major analytical survey of Kuwait’s main governorates’ population was scientifically done. The survey involved face-to-face interviews with 605 respondents from different households, selected randomly in a manner proportionate to the estimated population size of these areas. Respondents were 15 years old and above, and were cellular service users.

UAE Internet users and e-commerce survey 2007

In August 2007, the Arab Advisors Group team conducted a major comprehensive online survey of Internet users in the UAE. The survey covered the Internet usage, e commerce and cellular usage and habits of the Internet users in the United Arab Emirates. Respondents received an email shot in their inbox to ask them to fill the survey. The survey received online replies from 1,108 respondents who answered the survey questions online. The survey was conducted of the general Internet population, including both genders and all age groups across the UAE.

A comprehensive study of the WIMAX-based operators/licensees in the Arab World

In August 2007, the Arab Advisors Group undertook a major study of the WIMAX-based operators and licensees in the Arab World in addition to probing the potential investment opportunities for a regional company. The study encompassed studying the liberalization and privatization status of Arab fixed and cellular markets, the regulations on fixed wireless and fixed wireless licensees, in addition to the main indicators of fixed and cellular markets including ARPU levels, penetration rates, revenues and growth potential.

Jordan Cellular Users Survey 2007

Between May 2007 and July 2007, the Arab Advisors Group conducted a major comprehensive survey of Jordan’s cellular users. Arab Advisors Group’s major analytical survey of Jordan was scientifically done. The survey involved face to face interviews with 509 respondents from different households across Jordan’s major cities. Respondents were 15 years old and above, and were cellular service users. This random survey is of the current cellular users in Jordan, and not the total population of the country. This survey provides deep insights into the telecom usage patterns in Jordan.

Qatar Cellular Users Survey 2007

Between May 2007 and June 2007, the Arab Advisors Group conducted a major comprehensive survey of Qatar’s cellular users. Arab Advisors Group’s major analytical survey of Qatar was scientifically done. The survey involved face to face interviews with 530 respondents from different households across Qatar. Respondents were 15 years old and above, and were cellular service users. This random survey was of the current cellular users in Qatar, and not the total population of the country. Qatar’s GSM penetration stood at 109.8% by end of 2006.

A Comprehensive Study of the Jordanian Cellular & Data Markets

Between January 2007 and April 2007, the Arab Advisors Group undertook a major study of the Jordanian Cellular and Data markets for a regional operator. The study constituted of a supply side and demand side parts. For the supply side research the Arab Advisors Group conducted research with all relevant governmental and semi governmental bodies to get updated statistics related to the population sizes, businesses including their numbers, economic and business profiles, numbers of employees, households income levels, breakdown, etc.

A study of the telecom market trends in Bahrain and Jordan

Between January 2007 and March 2007, the Arab Advisors Group undertook an analytical study of the competitive market trends in Bahrain and Jordan. As part of the primary research for this project the Arab Advisors Group conducted research with all relevant stakeholders in each market. These included the regulatory bodies, the operational operators and the licensed operators.

Saudi Arabia Cellular Users Focus Groups Project for a Global Operator

In December 2006, the Arab Advisors Group undertook the full tasks needed for eight focus groups of different consumer segments in Saudi Arabia to test their attitudes towards cellular service in Saudi Arabia. The tasks included recruiting, translation, transcribing, recording and analyzing the feedback in a final project report.

Saudi Arabia Cellular Users Multi Client Survey 2006

Between October and November 2006, the Arab Advisors Group conducted a major comprehensive survey of cellular users across Saudi Arabia’s main cities. Arab Advisors Group’s major analytical survey of Saudi Arabia’s main cities’ population was scientifically done. The survey involved face to face interviews with 674 respondents from different households in the Western district (Makkah, Jeddah, Madinah), Riyadh City, Dammam and Dharan, selected randomly in a manner proportionate to the estimated population size of the different areas.